Terms of Service
Effective Date:
These Terms of Service govern your use of CoolCare AC Services. By using our services, you agree to these terms.
Acceptance of Terms
By accessing CoolCare AC Services or using our services, you agree to be bound by these Terms of Service.
Important Notice
These terms apply to all service requests, appointments, and communications with CoolCare AC Services.
Service Terms
Service Scope
We provide AC installation, repair, gas refilling, and maintenance services as described on our website.
Technician Qualifications
All technicians are trained professionals with experience in handling various AC brands and models.
Service Area
Building Number: 101
Fleet Street
Ye Olde Cheshire
Cheese, Wine Office Court
London, Greater London
EC4Y
1DE
Service Hours
Regular services: 8:00 AM - 8:00 PM. Emergency services available with additional charges.
Appointment & Cancellation Policy
Appointment Booking
- Appointments are scheduled based on technician availability
- Same-day service available for urgent repairs
- You will receive confirmation via WhatsApp or phone call
- Appointment times are estimates and may vary
Cancellation Policy
- Free cancellation up to 2 hours before scheduled appointment
- Late cancellations may incur a cancellation fee
- No-shows may affect future service scheduling
- Rescheduling is free with advance notice
For cancellations, please contact us at least 2 hours before your scheduled appointment time.
Service Availability Disclaimer
Parts Availability
Some repairs may require parts that are not immediately available. We will inform you of expected timelines for parts procurement.
Weather Conditions
Service may be affected by severe weather conditions. Safety of our technicians and customers is our priority.
Equipment Limitations
Some AC models or specific issues may require specialized equipment not immediately available in all areas.
Location Limitations
Service in remote or difficult-to-access locations may have additional requirements or limitations.
Service Confirmation
All service availability is confirmed at the time of booking. We reserve the right to reschedule services due to unforeseen circumstances, with advance notice provided.
WhatsApp Communication Terms
Communication Purpose
WhatsApp is used for service-related communication including:
Communication Hours
WhatsApp messages are typically sent during business hours (8:00 AM - 8:00 PM). Emergency service messages may be sent outside these hours.
Opt-Out Option
You can opt out of WhatsApp communications at any time by replying "STOP" to any message. Opting out will not affect essential service communications about active appointments.
WhatsApp Business Compliance
Our use of WhatsApp complies with Meta's WhatsApp Business API policies and applicable communication regulations in India.
Pricing & Payment Terms
Service Charges
- Service charges are based on the type of service required
- Diagnosis charges may apply for troubleshooting
- Additional parts and materials are charged separately
- Travel charges may apply for distant locations
Quotation & Approval
- Detailed quotations provided before service begins
- Customer approval required for all charges
- No hidden charges - all costs are transparent
- Prices subject to change based on actual requirements
Payment Methods
- Cash payment upon service completion
- Digital payments accepted (UPI, card payment)
- Receipt provided for all payments
- Corporate billing available for business clients
Liability & Warranty
Service Warranty
Repairs come with a 30-day service warranty on labor. Parts may have separate manufacturer warranties.
Liability Limitations
We are not liable for pre-existing conditions or damages not caused by our service. Liability is limited to the service charges paid.
Customer Responsibilities
Customers must provide safe access to AC units and disclose any known hazards or issues with the equipment.
Governing Law & Dispute Resolution
Governing Law
These terms are governed by the laws of India
Dispute Resolution
Any disputes shall first attempt resolution through mutual discussion. Unresolved disputes may be subject to legal proceedings in Mumbai, India.
Changes to Terms
Terms Updates
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of updated terms.
Last updated:
Contact Information
servicescoolcareac@gmail.com
Phone
+44 7735317899
Support Hours
Monday - Saturday: 8:00 AM - 8:00 PM