CoolCare AC Services

Reliable AC Repair & Cooling Solutions

  • servicescoolcareac@gmail.com
  • +44 7735317899
  • Building Number: 101, Fleet Street, Ye Olde Cheshire Cheese, Wine Office Court, London, Greater London, EC4Y 1DE

    • CoolCare AC Services

    Privacy Policy

    Effective Date:

    This Privacy Policy describes how CoolCare AC Services collects, uses, and protects your personal information when you use our services.

    Information We Collect

    We collect information necessary to provide our AC services:

    Personal Information

    • Full name and contact details
    • Phone number for service communication
    • Email address for service updates
    • Service address and location details

    Service Information

    • AC type and model details
    • Service history and requirements
    • Appointment dates and times
    • Service notes and technician reports

    Communication Data

    • WhatsApp message history
    • Email correspondence
    • Service feedback and reviews
    • Customer support interactions

    WhatsApp Communication Consent

    When you provide your phone number, you consent to receive WhatsApp messages for:

    Appointment Updates

    Service scheduling, reminders, and rescheduling notifications

    Service Updates

    Technician arrival times, service progress, and completion updates

    Customer Support

    Technical assistance, troubleshooting, and service follow-ups

    Service Reminders

    Maintenance reminders, AMC renewals, and seasonal service offers

    WhatsApp Business Policy Compliance

    Our WhatsApp communication practices comply with Meta's WhatsApp Business API policies and applicable data protection regulations in India.

    How We Use Your Information

    Your information is used exclusively for service-related purposes:

    To schedule and manage service appointments
    To dispatch technicians to correct locations
    To communicate service updates and status
    To process service requests and payments
    To maintain service history for better support
    To send important service notifications

    Data Protection & Security

    Secure Storage

    Encrypted databases with access controls and regular security updates

    Access Control

    Limited employee access based on role requirements and service needs

    Regular Audits

    Periodic security assessments and compliance checks

    Data Sharing Policy

    We do not sell, trade, or rent your personal information to third parties for marketing purposes. Service information is only shared with:

    • Assigned technicians for service delivery
    • Service partners for specialized repairs
    • Payment processors for transaction processing
    • Legal authorities when required by law

    Your Rights & Choices

    Opt-Out Rights

    Reply STOP to any WhatsApp message to unsubscribe from communications

    Access Rights

    Request access to your personal information we have collected

    Correction Rights

    Request correction of inaccurate or incomplete information

    Deletion Rights

    Request deletion of your data, subject to legal requirements

    Opt-Out Instructions

    1

    Send STOP Message

    Reply with "STOP" to any message from CoolCare AC Services

    2

    Receive Confirmation

    You will receive immediate confirmation of opt-out

    3

    Contact Support

    If messages continue, email servicescoolcareac@gmail.com

    Opting out of promotional messages will not affect essential service communications about active appointments or emergency service requests.

    Contact & Inquiries

    Email Address

    servicescoolcareac@gmail.com

    For privacy-related inquiries and data requests

    Phone Number

    +44 7735317899

    Available during business hours

    Address

    Building Number: 101
    Fleet Street
    Ye Olde Cheshire Cheese, Wine Office Court
    London
    Greater London
    EC4Y 1DE

    Service area and mailing address

    Response Time

    Within 24-48 hours for privacy-related requests

    As required by applicable data protection regulations

    Policy Updates

    Notification of Changes

    We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notification. Continued use of our services constitutes acceptance of updated policies.

    Last updated: